Corporate/Back Office



Corporate Headquarters/Office/Call Centers

Over the past few years, Memphis has been chosen as the location for two of the nation's largest companies. In 2005, International Paper relocated its global headquarters from Stamford, CT to Memphis. In 2006, ServiceMaster announced the relocation of its corporate headquarters from Chicago to Memphis. These great companies joined others like FedEx and AutoZone who have discovered the advantages of calling Memphis home. 


DID YOU KNOW?

  • FedEx employs over 30,000 Memphians.
  • Memphis is the corporate headquarters for six Fortune 1000 companies.
  • Corporate real estate rates in Memphis are some of the lowest in the nation.
  • Memphis' low cost of living and low taxes means corporate workers have more money in their pockets.
  • 240 headquarter companies employ more than 91,000 people
  • More than 9,600 IT workers
  • Non-stop passenger service from Memphis International Airport is available from Southwest, Delta, United, and American airlines with limited delays.

 

Quick Links
Corporate Headquarters Corporate Shared Services
Back Office Operations Workforce and Average Wages

 

Corporate Headquarters

A rich tradition of entrepreneurship combined with Memphis’ business climate produces a long and diverse list of companies calling Memphis home. “Home-grown” companies like FedEx and AutoZone started small and discovered that Memphis is a nurturing place for talent and business growth.

FedEx

FedEx, Memphis’ largest private employer employing 30,000 people and ranked 58th on the 2016 Fortune 500, moved its corporate headquarters to Memphis from Little Rock, AR in 1973.

Memphis was selected for its geographical center to the original target market cities for small packages. In addition, the Memphis weather was excellent and rarely caused closures at Memphis International Airport. The airport was also willing to make the necessary improvements for the operation.

In 1978, Federal Express Corporation was listed on the New York Stock Exchange. FedEx has evolved and grown as a company, originally a package courier, to a highly diversified entity offering an array of services through its family of companies.

International Paper

In 2005, International Paper decided to relocate its global headquarters to Memphis. International Paper has significant global businesses in paper and paper distribution, packaging and forest products, including building materials. This Fortune 500 company has operations in more than 24 countries, employs approximately 56,000 people worldwide and exports its products to more than 130 nations.

Sales of around $22 billion annually are derived from businesses located primarily in the United States, Europe, Latin America, Asia/Pacific and Canada. International Paper employs around 2,000 people in the Memphis area.

AutoZone

AutoZone is a Memphis-based retailer of automotive replacement parts that opened its first retail store in Forrest City, Arkansas on July 4, 1979.  Ranked 280th on the 2016 Fortune 500, AutoZone is opening more stores per year than any other retail auto parts chain in the nation.

AutoZone had sales of more than $10 billion in fiscal year 2015 and has over 5,000 stores in 48 U.S. states, Mexico, Puerto Rico, and Brazil. All stores are company-operated. AutoZone employs 81,000 people globally including 2,300 in the Memphis metro area.

ServiceMaster

Founded in 1929, ServiceMaster Consumer Services has had their operational headquarters and headquarters for six of their corporate divisions in Memphis since 2007. ServiceMaster's brands include Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

ServiceMaster employs over 2,000 in the Memphis area and has over 6,900 company owned, franchise and licensed locations. ServiceMaster ranked 819th on the 2016 Fortune 1000 list. In 2015, ServiceMaster had over 2.5 billion in revenues and about 13,000 employees worldwide. 

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Back Office Operations

With an IT, financial and customer service workforce of more than 40,200 people, an abundance of Class A & B office space and a robust fiber optics network, Memphis is the choice location for the back operations of cost conscious companies.

Call Centers

More than 160 call centers operate in the Memphis metro area across all industries including mail-order pharmacies, help desk, government services and hotel reservations. These companies employ over 100,000 people and provide customer service to patrons throughout the globe.

  • Central Time Zone location provides longer incoming and outgoing calling hours allowing companies to reach a broader customer base.
  • More than 71,000 full time and part time college students available as a labor pool for call center operations (within a 50-mile radius)
  • State training assistance and dollars available for customer service representatives and technical service representatives

The interconnectivity of the world’s global market now requires your call center, data center or headquarters to hire employees that speak a variety of languages. In 2012, over 96,000 adult Mid-Southerners were able to speak a foreign language. Languages spoken in Memphis include Spanish or Spanish Creole, Indo-European languages, Asian and Pacific languages, and other languages.

Telecommunications

With hundreds of millions of dollars in investment by public and private organizations into local communications technology, Memphis is an international leader in telecommunications services and one of the first United States cities with broad availability of services, a top quality workforce and incentives to help your company grow:

  • Total self-healing fiber optics network in place.
  • 100% of the city's central offices are served by fiber optics, and a Local Area Network (LAN) encircles the downtown business district.
  • More than 5,800 telecommunications workers
  • 11 Fiber Optic Providers

Local Fiber Providers 

Companies have many choices in the Memphis area for fiber and bandwidth services. Eleven companies – including AT&T, Level 3 Communications, and Zayo Bandwidth - provide large enterprise and small businesses with cloud services for voice and storage as well as internet access and co-location services. 

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Corporate Shared Services

An increasing number of companies are turning to the concept of "shared services" to lower operating expenses and gain competitive advantage. With our competitive real estate costs, assortment of universities and training facilities, and low cost of living, Memphis is the ideal location for corporate office, back-office and shared corporate service facilities.

 
Memphis offers the perfect environment for these types of facilities and shows strength in the following areas.

  • Financial shared service centers: These frequently include accounts payable, accounts receivable, general ledger, travel and entertainment expense, purchasing, and other financial and accounting activities.
  • Human resources shared services centers: These commonly include payroll, compensation and fringe benefits, and general human resources administration.
  • Information technology shared services centers: Typically included in these centers are computer help-desk functions, vendor-relations management, and overall IT administration.
  • Hybrid shared services centers: These may combine elements of financial, human resources, and IT shared services as well as other corporate support activities, such as real estate facility management and legal services.

There are more than 20 known shared services and data centers in the Memphis area, providing IT and other services to their branches across the globe. These companies include:

Colocation Centers 

Colocation centers can offer small-to-medium sized companies a solution their network security, maintenance and storage. Memphis is home to six colocation centers that offer their customers access to climate controlled facilities that are equipped with latest security, 24/7 on-site support and ongoing maintenance of servers and the data stored on their networks. If your company is looking for assistance with IT management and data storage without the added cost or square footage, a colocation center may be the solution you’ll need. 

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Back Office Comparative Annual Wages

Major Occupational Group Comparison by MSA

Occupation
Memphis
Atlanta
Nashville
Austin
Boston
Charlotte
Office and Administrative Support Occupations $34,490 $36,490 $35,800 $37,310 $43,020 $35,920
General and Operations Managers
$109,560
$125,010 $113,280 $120,030 $140,410 $133,280
Customer Service Representatives $34,310 $35,820 $33,850 $31,650 $41,810 $35,860

Source: U.S. Bureau of Labor Statistics, Occupational Employment Statistics, (May 2015)

Executive and Managerial Positions

Occupation Low Average High
Chief Executives $78,417 $146,014 $208,939
Marketing Managers $47,276 $78,457 $115,287
Sales Managers $51,145 $90,511 $136,412
Human Resource Managers $60,131 $90,984 $114,312

Source: Tennessee Department of Labor and Workforce Development, (May 2015)

Administrative Support Positions

Occupation Low Average High
Office Clerks, General $20,518 $28,975 $36,378
Secretaries, Except Legal, Medical, and Executive
$22,837
$31,877 $38,215
Receptionists and Information Clerks $19,569 $26,260 $29,465
Executive Secretaries and Administrative Assistants $33,188 $45,730 $55,486

Source: Tennessee Department of Labor and Workforce Development, (May 2015)

Call Center Positions

Occupation
Low
Average High
First-Line Supervisors of Office and Administrative Support Workers
$34,493
$50,084 $65,443
Switchboard Operators, Including Answering Service $20,744 $27,500 31,675
Bill and Account Collectors $23,800 $31,864 $37,268
Billing and Posting Clerks and Machine Operators $25,339 $32,795 $37,939
Credit Authorizers, Checkers, and Clerks  $23,344 $35,051 $44,437
Customer Service Representatives  $22,721 $31,534 $40,111
Data Entry Keyers  $20,726 $25,545 $28,782

Source: Tennessee Department of Labor and Workforce Development, (May 2015)


Computer / Information Technology Positions

Occupation
Low
Average High
Network and Computer Administrators  $56,950 $78,185 $93,409
Database Administrators  $55,553 $82,574 $94,292
Information Security Analysts  $34,651 $59,552 $78,240
Computer Support Specialists  $31,140 $47,237 $59,827

Source: Tennessee Department of Labor and Workforce Development, (May 2015)


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