Evan Iverson’s path from a small farming community in western Iowa to the C-suite of a leading home services company reflects a career built on curiosity, adaptability and a deep respect for people who do the work that keeps homes running.

Now senior vice president and chief operating officer at Chairman’s Circle investor Frontdoor Inc., Iverson oversees day-to-day operations for the company’s family of brands while also managing relationships with roughly 17,000 contractors nationwide. His focus is simple but demanding: improve the experience for both customers and the skilled trades professionals who serve them.

Iverson grew up in Carroll, Iowa, the youngest of five in a close-knit family. Coincidentally, Carroll was a longtime American Home Shield location. As evidence of just how far he’s come, today the number of contractors in the Frontdoor network exceeds the entire population of his hometown by more than 50 percent.

Eager to see more of the world, Iverson initially left the Midwest to play football at Tulane University before injuries redirected him back to Iowa State, where he completed a degree in chemical engineering. That early pivot foreshadowed a career defined by blending technical thinking with business instincts.

“I picked Tulane because it was both culturally and literally a long way from Iowa, and I wanted to explore beyond my small town once I graduated high school,” he said. “But after knee and shoulder injuries ended my football days at Tulane, I went back to Iowa State to finish my engineering degree. Iowa has always welcomed me back and supported me, no matter how far I’ve wandered.

“One of the key lessons of my college engineering internships was that knowing business was almost as important as understanding fluid dynamics or reaction engineering,” he said. He began in technical sales with Trane in San Diego, deliberately choosing sales as a way to better understand business fundamentals. “If I learned sales, I would know business,” he said — a philosophy that ultimately led him far beyond engineering. After earning both an MBA and a law degree, Iverson spent six years at McKinsey leading operational transformations, followed by a role at Amazon where he managed large-scale product and operations challenges tied to billions in revenue.

In 2019 he joined Frontdoor as the company spun off from ServiceMaster, and he relocated from Seattle to Memphis. Since then, he has played a central role in building contractor networks, launching on-demand service models and developing metrics that tie operational performance directly to customer retention. His leadership earned successive promotions, culminating in his COO role in 2024.

Frontdoor Inc. and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With more than 55 years of experience, it is the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. It also offers new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services.

“Memphis is one of our largest community of employees,” he said. “We became a ‘virtual first’ company during the pandemic and have remained so, but the health and growth of Memphis is as important to us as ever. This is where many of our employees and their families live, grow, work (often from home) and play together. There’s a tremendous Memphis pride – whether 901 this-and-that or the genuine love residents have for Memphis. Memphians love Memphis!”

Beyond the office, Iverson is a board member of United Way of the Mid-South and an enthusiastic advocate for Memphis. Iverson unwinds by working on cars. “I love cars,” he said. “I spend time keeping them running, shopping for more without attracting too much notice from my family or dreaming up new projects or restorations for the cars I have.”

His wife Jennie Iverson is an active volunteer with MIFA, and their daughter Edie is a 6th grader at Lausanne. The family enjoys camping trips across Tennessee and Arkansas, a joy born when they bought a camper during the pandemic. They’ve also enjoyed visits to Germany, where Iverson’s older brother was stationed as a career Army officer. “We got to have amazing vacations there visiting him and his family,” Iverson said. “We stayed in castles, hiked in the Alps and enjoyed a few beer gardens.”

“Stumbling on Happiness,” is a book that changed how Iverson thinks and impacts how he approaches his career. He says the thesis of the book, which can be summarized as “humans are terrible at predicting what will make them happy,” is quite enlightening and helpful in reflecting on why you do things and where you find joy.

The advice that guides him came courtesy of his mom, Alice Iverson. “The last voice you hear at night is the only one that matters,” she told him, referring to that voice inside your head. “You have to answer to yourself, be proud of what you do and how you do it. If you are not, it doesn’t matter what anyone else thinks.” It’s a principle that continues to shape both his leadership and his life.