Greater Memphis Chamber

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Job Opportunities

Research Analyst | Procurement Manager | TYEP Program Specialist
Program Manager | SCSEP Coordinator | Existing Business Consultant
Business Services Coordinator | Business Services Manager

Research Analyst

About the Role

The Greater Memphis Economic Research Group (GMERG) team is seeking a detail-oriented and analytically driven Research Analyst to support the Chamber’s economic, workforce, and community development initiatives. This role plays a key part in transforming complex data into actionable insights that guide business attraction, retention, and strategic decision-making across the Greater Memphis region.

The ideal candidate combines technical expertise in data visualization and database management with a passion for advancing the region’s economic prosperity through high-quality research and analysis.

Key Responsibilities

  • Design, build, and maintain interactive Tableau dashboards for internal and public-facing reports.
  • Develop and optimize SQL queries to extract, manage, and analyze data from CRM and other database systems.
  • Integrate data from multiple sources and APIs to automate dashboard updates and reporting workflows.
  • Conduct detailed data analysis to support economic, workforce, and community development projects.
  • Develop reports, presentations, and visualizations that effectively communicate findings to internal and external stakeholders.
  • Collaborate with other Chamber departments to provide data-driven research support.
  • Clean, transform, and validate data for accuracy, consistency, and reliability.
  • Support automation of data processes through scripting (e.g., Python, R) and API connections.
  • Document methodologies, data sources, and update procedures to ensure transparency and reproducibility.
  • Contribute to the ongoing design and enhancement of GMERG dashboards and databases to improve usability and insight delivery.

Qualifications

Required:

  • Bachelor’s degree in Economics, Public Administration, Data Analytics, Computer Science, Statistics, or a related field. (Master’s degree preferred).
  • 2–4 years of experience in research, data analytics, or data visualization roles.
  • Proficiency in Tableau (or similar visualization tools) and SQL for data querying and management.
  • Experience connecting APIs and automating data integration workflows.
  • Strong analytical and quantitative skills with excellent attention to detail.
  • Proficiency in Microsoft Office Suite and understanding of data governance best practices.
  • Excellent written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.

Preferred:

  • Experience with Microsoft Dynamics CRM or other relational database systems.
  • Proficiency in Python or R for automation and data analysis.
  • Familiarity with Lightcast, IMPLAN, or similar economic and workforce data tools.
  • Experience with cloud database environments (e.g., Azure SQL, Snowflake).
  • Knowledge of REST APIs and data integration best practices.
  • Basic understanding of geospatial tools (e.g., ArcGIS, QGIS).

About the GMERG Team

The Greater Memphis Economic Research Group (GMERG) is the research division of the Greater Memphis Chamber. GMERG delivers data-driven insights that inform economic strategy, workforce initiatives, and community advancement across the Greater Memphis region. Through innovative research and applied analytics, GMERG empowers business leaders, educational institutions, and community partners to make informed decisions that strengthen our regional economy.

This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.

Please apply by completing the form below. Application will remain open until the position is filled.

Procurement Manager

Position Summary

The Procurement Manager is the region’s lead purchasing agent, responsible for overseeing all procurement and contracting functions to ensure compliance with federal, state, and local regulations, including WIOA requirements. This role manages the full contract lifecycle,  including the organization, tracking, and renewal of all contracts, revisions, and amendments,  and leads competitive and noncompetitive procurement processes. The Procurement Manager ensures transparent and efficient purchasing practices, oversees all Requests for Proposals (RFPs), and provides guidance on proper posting procedures and legal requirements to maintain compliance in a competitive environment. This position also supports the organization in sourcing services, vendors, and materials necessary to meet programmatic and operational needs.

Essential Duties and Responsibilities

  • Manage the full procurement cycle, including RFPs, bids, sole-source justifications, evaluations, and contract negotiations.
  • Serve as the central authority for managing, organizing, and tracking all contracts, amendments, revisions, renewals, and expirations.
  • Ensure procurement activities comply with WIOA regulations, Uniform Guidance (2 CFR Part 200), state procurement policies, and internal procedures.
  • Lead RFP processes, ensuring compliance with proper posting guidelines, competitive procurement requirements, and legal language.
  • Oversee vendor selection, contract execution, and ongoing contract monitoring to ensure accountability and performance.
  • Collaborate with finance and program teams to align procurement decisions with budgetary and programmatic goals.
  • Source vendors, materials, and services to support workforce board operations, including specialized services such as employee verification systems, technology platforms, and other contracted services.
  • Develop and maintain procurement policies, procedures, templates, and tools.
  • Maintain accurate and comprehensive records of all procurement and contracting activities for audit and monitoring purposes.
  • Provide technical assistance and training to staff and providers on procurement and contracting requirements.
  • Advise the Executive Director and leadership team on procurement strategies that maximize value, efficiency, and compliance.

Qualifications

  • Bachelor’s degree in Business Administration, Public Administration, Finance, or related field.
  • Minimum of 3–5 years of progressive experience in procurement, contracting, or grants management.
  • Strong knowledge of procurement regulations, preferably related to federal workforce or public-sector funding.
  • Demonstrated ability to manage competitive procurements, sole-source justifications, and full contract lifecycles.
  • Proven ability to draft, review, and track contracts, amendments, and renewals.
  • Excellent organizational, negotiation, and communication skills.

This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.

Please apply by completing the form below. Application will remain open until the position is filled.

TYEP Program Specialist

Position Summary

The TYEP Program Specialist is responsible for the implementation and delivery of youth workforce services aligned with WIOA and the Tennessee Youth Employment Program (TYEP). This position supports eligible youth and young adults (ages 14–24) through comprehensive career services, work-based learning opportunities, and individualized case management.

The Program Specialist ensures compliance with WIOA Title I Youth program requirements, including eligibility determination, objective assessment, development of Individual Service Strategies (ISS), and delivery of required youth program elements. The position maintains a caseload and is accountable for participant outcomes, data integrity, and adherence to federal, state, and local regulations.

Key Responsibilities

Eligibility, Enrollment & Compliance

  • Determine participant eligibility in accordance with WIOA Title I Youth program criteria and TYEP guidelines. 
  • Collect, verify, and maintain required source documentation to support eligibility and program participation. 
  • Complete objective assessments of academic and occupational skill levels, as well as service needs 
  • Develop and maintain Individual Service Strategies (ISS) in partnership with each participant. 
  • Ensure compliance with WIOA regulations, state policies, and local procedures, including documentation and audit readiness. 

Case Management & Service Delivery

  • Provide comprehensive case management services, including intake, orientation, goal setting, service planning, and follow-up. 
  • Deliver and/or coordinate WIOA youth program elements, including but not limited to: 
    • Work-based learning experiences (e.g., summer employment, internships, job shadowing) 
    • Supportive services to reduce barriers to participation and employment. 
    • Financial literacy education and career readiness training 
    • Leadership development opportunities 
  • Maintain regular contact with participants to monitor progress, document outcomes, and ensure successful program engagement. 

Participant Support & Career Development

  • Provide individualized coaching, mentoring, and career counseling to support education and employment goals. 
  • Prepare participants for workforce entry through job readiness training, resume development, and interview preparation. 
  • Track and support attainment of measurable skill gains, credential achievement, and employment outcomes. 

Employer Engagement & Worksite Coordination

  • Collaborate with employer partners to develop and support work-based learning opportunities. 
  • Match participants with appropriate employment opportunities based on skills, interests, and career pathways. 
  • Serve as liaison between participants and employers to ensure successful placement, performance, and retention. 

Data Management & Reporting

  • Accurately enter, update, and maintain participant data in the designated case management system (e.g., Jobs4TN or applicable MIS) 
  • Ensure timely and accurate reporting of services, activities, and outcomes in accordance with WIOA performance indicators. 
  • Monitor participant timesheets and payroll documentation to ensure accuracy and compliance. 

Partnerships & Outreach

  • Coordinate with community-based organizations, schools, and partner agencies to recruit eligible youth. 
  • Maintain effective relationships with participants, families, employers, and stakeholders. 
  • Support outreach and engagement strategies to increase program awareness and participation. 

Other Duties

  • Perform additional duties as assigned to support workforce development initiatives and program success.

Minimum Qualifications

  • High School Diploma or GED 

Preferred Qualifications

  • Bachelor’s degree in workforce development, public administration, social work, education, or a related field 
  • Experience working with federally funded workforce programs, preferably WIOA Youth 

Required Knowledge, Skills & Abilities

  • Knowledge of WIOA Title I Youth program regulations, performance indicators, and eligibility requirements 
  • Strong case management and documentation skills, with attention to detail and compliance 
  • Ability to conduct objective assessments and develop individualized service plans. 
  • Effective communication, coaching, and interpersonal skills 
  • Ability to manage multiple priorities in a fast-paced, compliance-driven environment. 

Core Competencies

  • Accountability & Compliance 
  • Participant-Centered Service Delivery 
  • Data Integrity & Reporting Accuracy 
  • Relationship Management & Customer Service 
  • Problem Solving & Critical Thinking 
  • Digital Proficiency (Microsoft Office, Google Workspace, case management systems) 

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Why Join the Greater Memphis Chamber?

The Greater Memphis Chamber, in its role supporting the GMLWDB, is committed to advancing a high-performing workforce system under WIOA that drives economic mobility and business growth. This role offers the opportunity to directly impact regional talent development, strengthen employer partnerships, and contribute to a more competitive and inclusive economy.


This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Please apply by completing the form below. Application will remain open until the position is filled.

Program Manager
WIOA & Non-WIOA Programs

Organization Overview

The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the local workforce development board designated under the Workforce Innovation and Opportunity Act (WIOA). The Board is responsible for strategic oversight of the regional workforce system, ensuring alignment with federal, state, and local workforce priorities; advancing sector strategies; and promoting demand-driven talent development to support economic growth and business competitiveness.

Position Summary

The Program Manager, WIOA & Non-WIOA Programs provides leadership, oversight, and accountability for the administration of WIOA Title I Adult, Dislocated Worker, and Youth programs, as well as aligned workforce initiatives. This role ensures programmatic compliance with federal regulations (20 CFR Part 680, 681, and 683), state policy, and local workforce board directives.

The Program Manager is responsible for driving performance outcomes aligned with WIOA primary indicators of performance, overseeing contracted service providers, and ensuring delivery of high-quality career, training, and supportive services through the American Job Center (AJC) delivery system. The role supports a fully integrated, customer-centered workforce system that serves job seekers and employers.

Key Responsibilities

Program Oversight & Service Delivery

  • Oversee implementation of WIOA Title I Adult, Dislocated Worker, and Youth programs in accordance with approved Local Plans and state guidance. 
  • Ensure delivery of career services (basic and individualized), training services, work-based learning, and supportive services consistent with WIOA service design. 
  • Promote integrated service delivery across the American Job Center network, including co-enrollment strategies and partner coordination. 

Performance Accountability (WIOA Indicators)

  • Monitor and manage performance outcomes aligned with WIOA primary indicators, including: 
    • Employment Rate (2nd and 4th Quarter after Exit) 
    • Median Earnings 
    • Credential Attainment Rate 
    • Measurable Skill Gains 
    • Effectiveness in Serving Employers 
  • Analyze program data to drive continuous improvement and ensure achievement of negotiated performance levels. 
  • Collaborate with leadership to implement corrective strategies where performance gaps exist. 

Provider Oversight & Contract Management

  • Serve as the primary point of contact between the Workforce Board and contracted service providers. 
  • Monitor provider contracts to ensure adherence to scopes of work, performance benchmarks, and expenditure targets. 
  • Review programmatic and fiscal reports to ensure allowability, allocability, and reasonableness of costs under WIOA guidelines. 

Compliance, Monitoring & Quality Assurance

  • Ensure compliance with WIOA statute, federal regulations, state policies, and local board policies. 
  • Conduct programmatic monitoring, including on-site reviews, file audits, and system reviews in accordance with monitoring plans. 
  • Ensure adherence to eligibility determination, priority of service requirements, Individual Employment Plans (IEPs), and Individual Service Strategies (ISS). 
  • Develop and oversee corrective action plans and ensure timely resolution of findings. 

Data Management & Reporting

  • Ensure accurate and timely data entry and reporting in the state-designated case management system (e.g., Jobs4TN or equivalent MIS). 
  • Validate data integrity to support federal reporting requirements, including ETA performance reports. 
  • Track participant flow, enrollments, exits, expenditures, and outcomes to ensure compliance with performance and fiscal benchmarks. 

Technical Assistance & Capacity Building

  • Provide ongoing technical assistance to service providers and AJC partners on WIOA regulations, policy updates, and documentation standards. 
  • Lead training sessions on eligibility, case management, performance reporting, and program design. 
  • Promote adoption of best practices in service delivery, including career pathways, sector partnerships, and work-based learning models. 

Strategic Workforce Initiatives

  • Support implementation of sector strategies, career pathways, and employer engagement initiatives aligned with regional labor market demand. 
  • Assist in development of grant proposals and innovative workforce programs that leverage WIOA funding and braided funding streams. 
  • Contribute to Local and Regional Plan development and modification processes. 

Minimum Qualifications

Education

  • Bachelor’s degree in Workforce Development, Public Administration, Business Administration, or related field required 
  • Master’s degree preferred 

Experience

  • Minimum of five (5) years of experience in workforce development, program management, or public administration 
  • Demonstrated experience with WIOA Title I programs or other federally funded workforce programs strongly preferred 
  • Experience with performance accountability systems, data validation, and workforce MIS systems required 

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Why Join the Greater Memphis Chamber?

The Greater Memphis Chamber is committed to advancing economic mobility and building a skilled workforce aligned with employer needs. Through WIOA-funded programs and strategic partnerships, we are strengthening the regional talent pipeline and expanding access to opportunity for job seekers across the Greater Memphis region.


This job description reflects management’s assignment of essential functions and is not intended to be an exhaustive list of all responsibilities.

Please apply by completing the form below. Application will remain open until the position is filled.

SCSEP Coordinator

Organization Overview

The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), which operates a comprehensive, integrated workforce system under the Workforce Innovation and Opportunity Act (WIOA). The system is designed to align talent development with regional economic demand, expand access to employment, and improve outcomes for job seekers and businesses.

Position Summary

The SCSEP Coordinator administers the Senior Community Service Employment Program (SCSEP) in compliance with the Older Americans Act (OAA) Title V and regulations established by the U.S. Department of Labor (20 CFR Part 641), while ensuring full alignment with Workforce Innovation and Opportunity Act (WIOA) service delivery frameworks.

This position is responsible for eligibility determination, case management, host agency development, and job placement services for low-income individuals age 55 and older. The SCSEP Coordinator ensures integration of SCSEP within the American Job Center (AJC) system, promotes co-enrollment in WIOA Title I programs when appropriate, and supports career pathway development leading to unsubsidized employment.

The role prioritizes individuals with barriers to employment, as defined under WIOA and SCSEP, and ensures equitable access to workforce services across the four-county service area.

Key Responsibilities

Program Administration, Compliance & WIOA Alignment

  • Administer SCSEP services in compliance with Older Americans Act Title V, 20 CFR Part 641, and applicable WIOA regulations and guidance. 
  • Ensure alignment with WIOA’s customer-centered, demand-driven, and sector-based service delivery model. 
  • Facilitate co-enrollment of SCSEP participants into WIOA Title I Adult and Dislocated Worker programs, when appropriate, to leverage training and supportive service resources. 
  • Ensure priority of service consistent with WIOA and SCSEP, including individuals with low income, veterans, individuals with disabilities, and those with significant barriers to employment. 
  • Maintain accurate participant records in required case management systems and ensure data integrity for federal reporting and performance accountability. 

Case Management & Career Services

  • Conduct objective assessments, including evaluation of skill levels, supportive service needs, and employability in alignment with WIOA career service requirements. 
  • Develop, implement, and update Individual Employment Plans (IEPs) that reflect career pathways, in-demand industries, and regional labor market information. 
  • Deliver individualized and career services as defined by WIOA, including: 
    • Career counseling 
    • Job search and placement assistance 
    • Workforce preparation activities 
    • Financial literacy and digital literacy support 
  • Monitor participant progress toward employment goals and measurable skill gains. 

Host Agency Development & Work-Based Learning

  • Recruit, develop, and monitor host agency sites to provide work-based training opportunities consistent with SCSEP and WIOA work-based learning strategies. 
  • Ensure training assignments are directly linked to unsubsidized employment opportunities and in-demand occupations. 
  • Conduct regular evaluations of host agency performance and participant progress. 

Employer Engagement & Job Placement

  • Develop and maintain relationships with employers aligned with targeted industry sectors. 
  • Identify job opportunities that lead to unsubsidized employment with family-sustaining wages. 
  • Coordinate job placement, track employment outcomes, and support retention strategies consistent with WIOA performance indicators. 
  • Promote on-the-job training (OJT) and other WIOA-funded training opportunities where appropriate. 

Performance Accountability & Reporting

  • Manage program performance in alignment with both SCSEP and WIOA primary indicators of performance, including: 
    • Employment Rate (2nd and 4th Quarter after exit) 
    • Median Earnings 
    • Credential Attainment 
    • Measurable Skill Gains 
    • Effectiveness in Serving Employers 
  • Ensure timely and accurate data entry into performance reporting systems (e.g., SPARQ and/or state MIS systems). 
  • Participate in monitoring, audits, and continuous improvement efforts. 

Partnerships & Workforce System Integration

  • Actively participate in the American Job Center (AJC) delivery system as a required partner under WIOA. 
  • Coordinate service delivery with WIOA Title I, Wagner-Peyser (Employment Services), Vocational Rehabilitation, Adult Education, and other required partners. 
  • Support integrated intake, referral, and service strategies to ensure a seamless customer experience. 
  • Engage community-based organizations to expand access to priority populations. 

Supportive Services & Barrier Reduction

  • Assess and coordinate supportive services in alignment with WIOA provisions to reduce barriers to employment. 
  • Provide referrals and follow-up for services such as transportation, housing, healthcare, and other wraparound supports. 
  • Ensure participants are connected to community resources that support long-term employment success. 

Other Duties

  • Participate in staff meetings, training, and professional development aligned with workforce system priorities. 
  • Perform other duties as assigned to support program and organizational goals.

Minimum Qualifications

  • Associate’s degree required, Bachelor’s Degree in Human Services, Public Administration, Workforce Development, or related field preferred. 
  • Minimum of two (2) years of experience in workforce development, case management, or employment services. 
  • Experience with federally funded workforce programs, including WIOA and/or SCSEP, strongly preferred. 
  • Demonstrated experience working with individuals with barriers to employment.

Knowledge, Skills, and Abilities

  • Knowledge of Workforce Innovation and Opportunity Act (WIOA) and Older Americans Act (OAA) Title V preferred.
  • Understanding career pathways, sector strategies, and labor market alignment. 
  • Strong case management and customer service skills within a performance-driven environment. 
  • Proficiency in data systems, case management platforms, and Microsoft Office Suite. 
  • Ability to analyze performance data and adjust strategies to meet program goals. 
  • Excellent communication, organizational, and problem-solving skills. 
  • Ability to work effectively in a collaborative, partner-driven workforce system.

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Why Join the Greater Memphis Chamber?

The Greater Memphis Chamber, in its role supporting the GMLWDB, is committed to advancing a high-performing workforce system under WIOA that drives economic mobility and business growth. This role offers the opportunity to directly impact regional talent development, strengthen employer partnerships, and contribute to a more competitive and inclusive economy.


This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Please apply by completing the form below. Application will remain open until the position is filled.

Existing Business Consultant

Purpose

This position is responsible for creating jobs by helping existing Memphis companies grow and expand by connecting them to resources and information.

The successful candidate must be able to: 

  • Establish and maintain relationships with businesses throughout the Memphis region.
  • Identify opportunities that exist to assist businesses interested in growth and expansion.
  • Lead efforts to address issues/concerns that may prevent businesses from surviving or expanding.
  • Serve as a resource for local government coordination and will develop and maintain appropriate databases to support Economic Development activities as needed.
  • Ability to multitask and work effectively as part of a cross-functional team.

Essential Functions

  • Serve as the primary point of contact for business retention and expansion outreach.
  • Conduct existing industry visits to discuss potential expansions, gather feedback on any issues a company may be facing that are hindering growth, and learn about challenges they face such as workforce readiness.
  • Develop strong community relationships by meeting with economic development stakeholders such as EDGE, Greater Memphis Workforce Development, the Tennessee Valley Authority and other local economic development organizations, county and municipal mayors, small business and entrepreneurship partners, universities and community colleges, and other community based economic development partners so that they can assist with business growth and expansion in the region.
  • Identify potential sites and/or buildings, coordinate and/or write RFI responses, coordinate and participate in site visits, coordinate incentive applications, and deliver incentive letters, as well as assisting with other activities for companies seeking relocation to the region or expansion.
  • Explain all incentive programs available to companies relocating or expanding in Tennessee including federal, state, and local incentive programs such as tax abatements, grants, or workforce programs.
  • Be knowledgeable and provide support of programs such as International Trade, Federal Grant Programs, LaunchTN, and other initiatives as they are introduced.

Other Functions

  • Identify targeted businesses to visit, scheduling of company visits, identification of business assistance needs, and execution of full scope of services needed for assistance, utilizing a customer relationship management system to track visits and business trends. This includes:
    1. Conducting a minimum of fifteen company consultations per month.
    2. Setting and attending weekly company appointments.
    3. Visiting a minimum of fifteen companies per month.
    4. Managing and achieving required key performing indicators (KPI) goals quarterly.
    5. Reporting quarterly the total companies visited, contact person, results, and next steps.
  • Responsible for helping launch industry-specific advisory groups to develop competitiveness agendas to drive key sectors forward. 
  • Assist with coordination of these meetings, communications to stakeholders and updates to internal partners about agenda priorities. This includes:
    1. Targeting a unique sector per quarter.
    2. Arranging and coordinating industry council meetings.
    3. Presenting the Existing Business Services to the industry.
  • Manage existing business projects from start to finish, facilitate all required meetings and events during visits, as well as follow up.
  • Coordinate all aspects of retention and expansion projects with various government agencies, areas businesses, educational institutions and utilities as needed. Stay up to date on the industry trends and news as it pertains to assigned target industries.
  • Serve as a resource to Membership staff and other divisions of the Chamber regarding business needs and assistance provided by the Economic Development division. 
  • May also collaborate with other staff members on marketing projects. 
  • Must perform other related duties as assigned or required.

Requirements

  • Bachelor’s degree required.  Prior work experience in economic development and/or sales preferred.

Knowledge, Skills, and Abilities

  • A versatile self-starter that can execute high-level research strategies while analyzing and translating data into actionable insights.
  • Proficient in client management software, including CRM.
  • Strong skills with MS Office products, Excel, and PowerPoint.
  • Project management skills and detail oriented.
  • Excellent communication and writing skills in English.

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Please apply by completing the form below. Application will remain open until the position is filled.

Business Services Coordinator

Organization Overview

The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Local Workforce Development Board (GMLWDB) under the Workforce Innovation and Opportunity Act (WIOA). The GMLWDB is responsible for convening regional workforce system partners, aligning workforce and economic development strategies, and administering federally funded employment and training programs through the American Job Center (AJC) network.

The workforce system supports job seekers and employers by delivering career services, work-based learning opportunities, labor market intelligence, and sector-based workforce solutions that strengthen the regional economy.

Position Summary

The Business Services Coordinator is responsible for implementing employer-facing workforce strategies in alignment with WIOA business services requirements under WIOA Sections 121(d) and 134(c). This position leads sector-based engagement across high-demand industries and ensures that employer needs are effectively connected to the public workforce system.

The role supports the delivery of integrated, demand-driven services to businesses through the American Job Center (AJC) system, including work-based learning programs, recruitment assistance, and layoff aversion strategies. The Coordinator also ensures compliance with WIOA regulations, performance accountability measures, and documentation requirements.

Key Responsibilities

WIOA Business Services & Employer Engagement

  • Deliver employer services in accordance with WIOA business services framework, including coordination through the AJC delivery system. 
  • Serve as a primary point of contact for employers seeking workforce solutions, ensuring access to WIOA-funded services and partner programs. 
  • Develop and maintain relationships with employers, industry associations, and economic development entities to support demand-driven workforce strategies. 
  • Conduct employer needs assessments to identify hiring demands, skill gaps, and training opportunities. 

Sector Partnerships & Demand-Driven Strategies

  • Lead and support sector partnerships aligned with regional priority industries in accordance with WIOA sector strategy guidance. 
  • Convene and facilitate employer roundtables, industry partnerships, and workforce advisory groups to inform system design and service delivery. 
  • Align sector initiatives with regional labor market data and economic development priorities. 

Work-Based Learning & Program Coordination

  • Coordinate and promote WIOA-funded work-based training opportunities, including: 
    • On-the-Job Training (OJT) 
    • Incumbent Worker Training (IWT) 
    • Registered Apprenticeships 
    • Work Experience (WEX) 
  • Ensure all training activities comply with WIOA eligibility, documentation, and contract requirements. 
  • Partner with AJC staff to support job matching, candidate referrals, and hiring events. 

Rapid Response & Layoff Aversion

  • Support Rapid Response activities in alignment with WIOA dislocated worker provisions, including employer outreach, service coordination, and documentation. 
  • Assist in layoff aversion strategies by connecting businesses to training and retention resources. 

Performance Accountability & Data Management

  • Track and report business services activities in accordance with WIOA performance indicators, including: 
    • Employer Penetration Rate 
    • Repeat Business Customer Rate 
    • Employment outcomes tied to business services 
  • Maintain accurate data entry in state workforce systems (e.g., Jobs4TN), CRM platforms, and internal tracking tools. 
  • Ensure compliance with federal, state, and local reporting requirements, including documentation for monitoring and audits. 

Partnership Development & System Alignment

  • Collaborate with American Job Centers (AJCs), education providers, economic development agencies, and community-based organizations to deliver integrated services. 
  • Support coordination among WIOA core and required partners to ensure seamless service delivery to employers. 

Outreach & Communications

  • Support outreach strategies to promote workforce services to the business community. 
  • Partner with communications staff to highlight employer success stories and workforce outcomes.

Minimum Qualifications

  • Bachelor’s degree in Business Administration, Workforce Development, Public Administration, Economic Development, or related field (or equivalent experience). 
  • At least 1 year of experience in workforce development, business services, employer engagement, or related field. 
  • Experience working with employers or industry stakeholders. 
  • Knowledge of or ability to learn WIOA regulations, programs, and performance accountability measures. 
  • Strong stakeholder engagement, facilitation, and relationship management skills. 
  • Ability to interpret labor market information and translate it into actionable strategies. 
  • Strong written and verbal communication skills. 
  • Proficiency in Microsoft Office and workforce data or CRM systems.

Preferred Qualifications

  • Direct experience with WIOA Title I Adult, Dislocated Worker, or Youth programs. 
  • Familiarity with AJC operations and integrated service delivery models. 
  • Experience supporting sector partnerships or industry-led workforce initiatives. 
  • Experience coordinating work-based learning programs (OJT, IWT, Apprenticeship). 
  • Knowledge of state workforce systems (e.g., Jobs4TN) and federal reporting requirements. 
  • Experience supporting grant-funded programs and compliance monitoring.

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Why Join the Greater Memphis Chamber?

The Greater Memphis Chamber, in its role supporting the GMLWDB, is committed to advancing a high-performing workforce system under WIOA that drives economic mobility and business growth. This role offers the opportunity to directly impact regional talent development, strengthen employer partnerships, and contribute to a more competitive and inclusive economy.


This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Please apply by completing the form below. Application will remain open until the position is filled.

Business Services Manager

Organization Overview

The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the federally designated local workforce board under the Workforce Innovation and Opportunity Act (WIOA).

The GMWDB leads a demand-driven workforce system that aligns talent development with employer needs, strengthens regional competitiveness, and expands economic opportunity for youth, adults, and dislocated workers across Shelby, Tipton, Fayette, and Lauderdale counties.

Position Summary

The Business Services Manager is responsible for the implementation, coordination, and continuous improvement of employer-facing workforce strategies in alignment with WIOA and local workforce board priorities.

This role ensures the delivery of demand-driven, sector-based business services that connect employers to qualified talent, training investments, and workforce solutions. The Manager oversees program operations, ensures regulatory compliance, and supports achievement of WIOA performance outcomes, including employment, retention, earnings, and employer engagement metrics.

The position serves as a key intermediary between the workforce system, employers, and the American Job Center (AJC) network, ensuring seamless, high-quality service delivery across the region.

Key Responsibilities

WIOA Program Operations & Compliance

  • Oversee day-to-day administration of employer-based WIOA programs, including: 
    • On-the-Job Training (OJT) 
    • Incumbent Worker Training (IWT) 
    • Registered Apprenticeships 
    • Work Experience (WEX) 
  • Ensure full compliance with WIOA (Public Law 113-128), U.S. Department of Labor regulations, and state/local policies. 
  • Review, validate, and manage employer agreements, training plans, invoices, and reimbursement requests to ensure allowability, allocability, and reasonableness of costs. 
  • Maintain complete, accurate, and audit-ready program files in accordance with WIOA documentation and record retention requirements. 
  • Track program performance and ensure alignment with local and federal performance indicators, including measurable skill gains and employment outcomes. 
  • Support internal monitoring, external audits, and implementation of corrective action plans. 

Employer Engagement & Demand-Driven Service Delivery

  • Serve as a primary liaison to employers, delivering integrated business services in coordination with AJC partners. 
  • Assess employer workforce needs and connect businesses to: 
    • Talent pipelines 
    • Training and upskilling opportunities 
    • Layoff aversion and rapid response services 
    • AJC and partner resources 
  • Support implementation of sector strategies and career pathway initiatives aligned with high-growth industries. 
  • Coordinate employer participation in hiring events, work-based learning opportunities, and workforce initiatives. 
  • Promote utilization of WIOA-funded training solutions to address skill gaps and support business growth. 

System Coordination & Partnership Alignment

  • Collaborate with AJC operators, training providers, economic development entities, and community partners to ensure seamless service integration. 
  • Support alignment between business services, participant services, and regional economic development strategies. 
  • Contribute to the development of regional talent pipeline strategies and employer engagement plans. 

Performance Management, Strategy & Continuous Improvement

  • Monitor service delivery outcomes and employer satisfaction to drive continuous quality improvement. 
  • Identify trends, gaps, and opportunities using labor market information and program data. 
  • Support implementation of innovative service delivery models, pilot programs, and technology tools. 
  • Assist the Business Services Director in advancing strategic priorities and scaling high-impact initiatives.

Minimum Qualifications

  • Bachelor’s degree in: 
    • Business Administration 
    • Public Administration 
    • Workforce Development 
    • Human Resources 
    • Economic Development 
    • or related field 
  • Minimum of 3 years of experience in:
    • Workforce development 
    • Business services / employer engagement 
    • Economic development or related field 
  • Demonstrated experience with WIOA-funded programs, including OJT, IWT, Apprenticeship, or WEX 
  • Working knowledge of WIOA legislation, performance accountability, and compliance requirements 
  • Experience reviewing program documentation for accuracy and regulatory compliance 
  • Strong project management and organizational skills 
  • Proven ability to build and maintain employer relationships 
  • Excellent written and verbal communication skills 
  • Proficiency in Microsoft Office and workforce data/case management systems 

Environmental Requirements

  • Most work is conducted in a typical indoor office environment. 
  • The position may require work on some nights and weekends. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is: 

  • Frequently required to sit, talk, and hear. 
  • Occasionally required to walk. 
  • Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls. 
  • Constantly reaches with hands and arms. 
  • Occasionally lifts and/or moves up to thirty pounds. 
  • Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Why Join the Greater Memphis Chamber?

The Greater Memphis Chamber, in its role supporting the GMLWDB, is committed to advancing a high-performing workforce system under WIOA that drives economic mobility and business growth. This role offers the opportunity to directly impact regional talent development, strengthen employer partnerships, and contribute to a more competitive and inclusive economy.


This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Please apply by completing the form below. Application will remain open until the position is filled.

Apply Today


The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the local workforce development board designated under the Workforce Innovation and Opportunity Act (WIOA). The Board is responsible for strategic oversight of the regional workforce system, ensuring alignment with federal, state, and local workforce priorities; advancing sector strategies; and promoting demand-driven talent development to support economic growth and business competitiveness.

The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the local workforce development board designated under the Workforce Innovation and Opportunity Act (WIOA). The Board is responsible for strategic oversight of the regional workforce system, ensuring alignment with federal, state, and local workforce priorities; advancing sector strategies; and promoting demand-driven talent development to support economic growth and business competitiveness.