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Existing Business Consultant | Program Coordinator – WIOA and SCSEP
Existing Business Consultant
Purpose
This position is responsible for creating jobs by helping existing Memphis companies grow and expand by connecting them to resources and information.
The successful candidate must be able to:
- Establish and maintain relationships with businesses throughout the Memphis region.
- Identify opportunities that exist to assist businesses interested in growth and expansion.
- Lead efforts to address issues/concerns that may prevent businesses from surviving or expanding.
- Serve as a resource for local government coordination and will develop and maintain appropriate databases to support Economic Development activities as needed.
- Ability to multitask and work effectively as part of a cross-functional team.
Essential Functions
- Serve as the primary point of contact for business retention and expansion outreach.
- Conduct existing industry visits to discuss potential expansions, gather feedback on any issues a company may be facing that are hindering growth, and learn about challenges they face such as workforce readiness.
- Develop strong community relationships by meeting with economic development stakeholders such as EDGE, Greater Memphis Workforce Development, the Tennessee Valley Authority and other local economic development organizations, county and municipal mayors, small business and entrepreneurship partners, universities and community colleges, and other community based economic development partners so that they can assist with business growth and expansion in the region.
- Identify potential sites and/or buildings, coordinate and/or write RFI responses, coordinate and participate in site visits, coordinate incentive applications, and deliver incentive letters, as well as assisting with other activities for companies seeking relocation to the region or expansion.
- Explain all incentive programs available to companies relocating or expanding in Tennessee including federal, state, and local incentive programs such as tax abatements, grants, or workforce programs.
- Be knowledgeable and provide support of programs such as International Trade, Federal Grant Programs, LaunchTN, and other initiatives as they are introduced.
Other Functions
- Identify targeted businesses to visit, scheduling of company visits, identification of business assistance needs, and execution of full scope of services needed for assistance, utilizing a customer relationship management system to track visits and business trends. This includes:
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- Conducting a minimum of fifteen company consultations per month.
- Setting and attending weekly company appointments.
- Visiting a minimum of fifteen companies per month.
- Managing and achieving required key performing indicators (KPI) goals quarterly.
- Reporting quarterly the total companies visited, contact person, results, and next steps.
- Responsible for helping launch industry-specific advisory groups to develop competitiveness agendas to drive key sectors forward.
- Assist with coordination of these meetings, communications to stakeholders and updates to internal partners about agenda priorities. This includes:
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- Targeting a unique sector per quarter.
- Arranging and coordinating industry council meetings.
- Presenting the Existing Business Services to the industry.
- Manage existing business projects from start to finish, facilitate all required meetings and events during visits, as well as follow up.
- Coordinate all aspects of retention and expansion projects with various government agencies, areas businesses, educational institutions and utilities as needed. Stay up to date on the industry trends and news as it pertains to assigned target industries.
- Serve as a resource to Membership staff and other divisions of the Chamber regarding business needs and assistance provided by the Economic Development division.
- May also collaborate with other staff members on marketing projects.
- Must perform other related duties as assigned or required.
Requirements
- Bachelor’s degree required. Prior work experience in economic development and/or sales preferred.
Knowledge, Skills, and Abilities
- A versatile self-starter that can execute high-level research strategies while analyzing and translating data into actionable insights.
- Proficient in client management software, including CRM.
- Strong skills with MS Office products, Excel, and PowerPoint.
- Project management skills and detail oriented.
- Excellent communication and writing skills in English.
Environmental Requirements
- Most work is conducted in a typical indoor office environment.
- The position may require work on some nights and weekends.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- Frequently required to sit, talk, and hear.
- Occasionally required to walk.
- Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls.
- Constantly reaches with hands and arms.
- Occasionally lifts and/or moves up to thirty pounds.
- Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Please apply by completing the form below. Application will remain open until the position is filled.
Position: Coordinator – WIOA and SCSEP Programs
Department: Workforce Development
Work Arrangement: In Person
Location: Memphis, Tennessee
FLSA Status: Exempt
Funding: This position is grant-funded
Employment Type: Full-time
The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB) which leads the way in connecting job seekers and employers, providing skills training and work opportunities for youth and adults, analyzing, and sharing data to educate the public on workforce needs, and aligning community partners around workforce initiatives to help make Greater Memphis a place of economic opportunity for all. you will play a pivotal role in supporting the local workforce development initiatives the Greater Memphis Region.
Position Summary: The Coordinator – WIOA and SCSEP Programs supports the coordination, oversight, and continuous improvement of workforce development programs administered by the Greater Memphis Local Workforce Development Board, including both Workforce Innovation and Opportunity Act (WIOA) Title I programs and non-WIOA workforce initiatives.
A primary responsibility of this position is coordinating and overseeing the Senior Community Service Employment Program (SCSEP), including supporting program operations, participant services, host agency relationships, performance, compliance, and coordination with partners responsible for service delivery.
The Program Coordinator also supports WIOA Title I Adult, Dislocated Worker, and Youth programs, working with service providers, American Job Center partners, employers, community organizations, and other stakeholders to strengthen service delivery, monitor program performance, address operational needs, and improve participant outcomes.
This position serves as a key link between the Workforce Development Board, contracted service providers, program partners, and community stakeholders to ensure workforce programs are effectively coordinated and aligned with Board priorities and applicable program requirements.
Essential Functions
SCSEP and Non-WIOA Program Coordination
- Coordinate and oversee the day-to-day implementation of the Senior Community Service Employment Program (SCSEP).
- Serve as a primary point of coordination among SCSEP staff, participants, host agencies, community partners, and other stakeholders.
- Monitor SCSEP enrollment, participant activity, host agency placements, program performance, and service delivery.
- Support the development and maintenance of relationships with host agencies and community partners to expand meaningful community service and employment opportunities for SCSEP participants.
- Provide guidance and technical assistance to staff and partners involved in SCSEP service delivery.
- Review program reports, participant activity, and performance data to identify areas requiring follow-up or improvement.
- Assist with ensuring SCSEP activities and documentation are consistent with grant requirements, policies, procedures, and established performance expectations.
- Coordinate other non-WIOA workforce initiatives or special programs assigned to the Workforce Development Board.
WIOA Adult, Dislocated Worker, and Youth Programs
- Support oversight and coordination of WIOA Title I Adult, Dislocated Worker, and Youth programs.
- Work closely with contracted service providers to support effective program implementation and achievement of established performance outcomes.
- Monitor program and provider performance, review reports and service delivery data, and identify areas requiring technical assistance or improvement.
- Support the initiation, onboarding, and ongoing oversight of workforce service providers and program partners.
- Maintain strong working relationships with American Job Center partners, training providers, community organizations, employers, and other workforce system stakeholders.
- Assist in identifying strategies and resources that address participant barriers and improve access to employment, education, training, and supportive services.
- Support coordination of WIOA Youth services, including access to the 14 WIOA Youth Program Elements and opportunities for work experience, education, mentoring, and career pathway development.
- Assist Adult and Dislocated Worker programs with strategies that strengthen enrollment, training, employment outcomes, earnings, and services to individuals affected by layoffs or other employment disruptions.
- Provide technical assistance and training to providers and partners regarding program expectations, service delivery, documentation, and continuous improvement.
- Identify trends, service gaps, and opportunities for stronger coordination across WIOA programs.
Program Oversight and Continuous Improvement
- Track program performance and assist with the development of corrective or improvement strategies when performance concerns are identified.
- Support preparation for program monitoring, oversight reviews, technical assistance, and other programmatic reviews.
- Assist with the development of program reports, Board updates, performance summaries, success stories, and other program documentation.
- Coordinate with internal program, compliance, fiscal, and administrative staff as necessary to support effective grant and program management.
- Identify best practices, innovative approaches, and partnership opportunities that strengthen workforce services throughout the region.
- Perform other program coordination and workforce development duties as assigned.
Qualifications
- Minimum of three years of experience in workforce development, grant-funded programs, human services, program coordination, or a related field.
- Knowledge of workforce development programs and experience working with government-funded or grant-funded initiatives preferred.
- Knowledge of WIOA Title I Adult, Dislocated Worker, and Youth programs preferred.
- Knowledge of SCSEP or programs serving older workers is preferred but not required.
- Experience coordinating programs, monitoring performance, working with service providers, or providing technical assistance.
- Demonstrated ability to work effectively across organizations and with community partners, employers, service providers, and government agencies.
- Strong organizational, analytical, communication, and relationship-building skills.
- Ability to manage multiple programs and priorities while maintaining accurate documentation and meeting established deadlines.
REQUIREMENTS:
Associate’s degree in Public Administration, Social Work, Education, Workforce Development, Business Administration, Human Services, or a related field .
KNOWLEDGE, SKILLS, AND ABILITIES:
- A versatile self-starter that can execute high-level research strategies while analyzing and translating data into actionable insights.
- Proficient in client management software, including CRM.
- Strong skills with MS Office products, Excel, and PowerPoint.
- Project management skills and detail oriented.
- Excellent communication and writing skills in English.
ENVIRONMENTAL REQUIREMENTS:
- Most work is conducted in typical indoor office environment.
- The position may require work on some nights and weekends.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- Frequently required to sit, talk, and hear.
- Occasionally required to walk.
- Extensively uses hands and fingers to feel, handle, or operate objects, tools, or controls.
- Constantly reaches with hands and arms.
- Occasionally lifts and/or moves up to thirty pounds.
- Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.
This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.
Please apply by completing the form below. Application will remain open until the position is filled.
Apply Today
The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the local workforce development board designated under the Workforce Innovation and Opportunity Act (WIOA). The Board is responsible for strategic oversight of the regional workforce system, ensuring alignment with federal, state, and local workforce priorities; advancing sector strategies; and promoting demand-driven talent development to support economic growth and business competitiveness.
The Greater Memphis Chamber serves as the Administrator and Fiscal Agent for the Greater Memphis Workforce Development Board (GMWDB), the local workforce development board designated under the Workforce Innovation and Opportunity Act (WIOA). The Board is responsible for strategic oversight of the regional workforce system, ensuring alignment with federal, state, and local workforce priorities; advancing sector strategies; and promoting demand-driven talent development to support economic growth and business competitiveness.