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Social Media Manager
Location: Memphis, TN (Hybrid/Remote flexibility available)
Job Type: Full-time
About the Greater Memphis Chamber:
The Greater Memphis Chamber is the leading economic development organization for the Memphis region, committed to building a prosperous business climate and thriving community. Our mission is to drive growth, advocate for business, and celebrate the unique culture and energy of Memphis. We are seeking a dynamic and creative Social Media Manager to amplify our voice, engage our diverse audiences, and help position Memphis as a premier place to live, work, and invest.
Position Summary:
As the Social Media Manager, you will develop and execute social media strategies that highlight our initiatives, events, business community, and regional assets. You will manage all social platforms and accounts with the goal of growing our reach, deepening engagement, and supporting economic development and membership goals.
Key Responsibilities:
- Design and implement a comprehensive social media strategy aligned with the Chamber’s mission and goals
- Create compelling visual content that promotes Chamber events, business spotlights, public policy updates, talent initiatives, and regional development news
- Manage daily operations of (4) social media accounts on all platforms (Facebook, LinkedIn, Twitter/X, Instagram, and others)
- Track performance metrics, analyze data, and produce regular reports with actionable insights
- Collaborate with the marketing, public policy, economic development, and member engagement teams to ensure cohesive messaging
- Highlight member businesses and partner organizations, contributing to a strong sense of community and collaboration
- Monitor trends in local and national economic news and creatively incorporate them into content strategy
- Serve as a brand voice ambassador for the Chamber, fostering two-way communication and timely responses to community inquiries
- Expected to travel and attend events for live coverage, photography, videography, and real-time social media engagement
Qualifications:
- Bachelor’s degree in marketing, Communications, Journalism, or related field
- 3+ years of experience managing professional social media accounts, preferably in a nonprofit, civic, or economic development setting
- Demonstrated success in creating engaging, high-quality visual multimedia content (e.g. photography, videography, graphic design) using tools like Canva, Adobe, and/or other user-friendly design tools.
- Proficient with scheduling and analytics tools (e.g., Hootsuite, Buffer, Sprout Social, Meta Business Suite)
- Excellent writing, editing, and storytelling skills
- Strong understanding of brand positioning, public relations, and digital marketing principles
- A passion for Memphis and an appreciation of its culture, people, and economic potential
Preferred Skills:
- Experience with paid digital campaigns (Facebook/Instagram Ads, LinkedIn Ads)
- Oversee social media advertising campaigns and manage budgets as needed
- Knowledge of B2B marketing or membership organizations
What We Offer:
- A meaningful role in shaping Memphis’ economic future
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and civic involvement
- A collaborative, mission-driven team environment
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- frequently required to sit, talk, and hear;
- occasionally required to walk.
- regularly uses hands and fingers to feel, handle, or operate objects, tools, or controls;
- constantly reaches with hands and arms;
- occasionally lifts and/or moves up to 30 pounds;
- regularly uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.
Please apply by completing the form below. Application will remain open until the position is filled.
Operations Specialist – Workforce Development
Reports To: Executive Director, Greater Memphis Workforce Development Board
Location: Memphis, Tennessee
FLSA Status: Non-Exempt
Funding: Grant-Funded
About the Greater Memphis Chamber:
The Greater Memphis Chamber is the leading economic development organization for the Memphis region, committed to building a prosperous business climate and thriving community. Our mission is to drive growth, advocate for business, and celebrate the unique culture and energy of Memphis. We are seeking a dynamic and creative individual to support the workforce development initiatives of the Greater Memphis Workforce Development Board.
Position Summary
The Operations Specialist provides core administrative and operational support to ensure smooth execution of the Greater Memphis Workforce Development Board’s internal processes, external partnerships, and federal compliance obligations. This role acts as a central hub for communication, scheduling, documentation, and coordination across the board office. It requires a reliable, resourceful individual who thrives in a structured environment, handles sensitive information with care, and keeps the wheels turning behind the scenes. This position is funded through the Workforce Innovation and Opportunity Act (WIOA) and plays a critical role in maintaining responsive, organized, and effective board operations.
Primary Duties and Responsibilities:
Administrative Management
- Maintain calendars, schedule meetings, and coordinate logistics for the Executive Director and board-related activities.
- Prepare and distribute agendas, meeting materials, and accurate meeting minutes in a timely manner.
- Monitor and organize incoming correspondence and route follow-up appropriately.
- Program Support and Compliance Coordination
- Track grant reporting deadlines, procurement activities, and contract milestones for internal reference.
- Assist with compiling information for audits, monitoring reviews, and compliance submissions.
- Maintain secure and well-organized filing systems for contracts, policy documents, and WIOA records.
Board and Committee Logistics
- Support preparation and follow-up for all board and committee meetings.
- Keep member rosters, contact information, and term limits current.
- Coordinate quorum checks, RSVPs, and material distribution to ensure effective meeting preparation.
- Partner & Vendor Interface
- Respond to general inquiries from providers and vendors and ensure accurate referral to staff or systems.
- Help maintain updated contact lists and communication logs for contracted partners and external stakeholders.
- Assist with onboarding logistics and resource distribution for new provider partners or contractors.
General Operations Support
- Support event planning, scheduling, and logistics for workforce board functions and public-facing events.
- Ensure the inventory of office supplies and materials remains stocked and organized.
- Assist with light drafting, formatting, and proofreading of letters, reports, and general communications.
Qualifications
- Associate degree or equivalent experience in information systems, office technology, business administration, or a related field.
- Demonstrated expertise in managing digital tools and platforms, including Google Workspace, Microsoft 365, virtual meeting software (Zoom, Teams), and shared drive systems.
- Experience maintaining cloud-based file management systems and improving digital workflows.
- Skilled in using online project management or task-tracking platforms (e.g., Asana, Trello, Airtable) to monitor deadlines and enhance team collaboration.
- Comfortable with troubleshooting basic technical issues, setting up hardware/software, and serving as a first line of tech support for a small team.
- Knowledge of form builders, digital signature platforms (e.g., Adobe Sign, DocuSign), and data entry systems; familiarity with workforce platforms like VOS or NEOGOV is a plus.
- Strong typing, formatting, and document design skills; experience with Canva or similar light design platforms is a bonus.
- Ability to quickly learn new systems and proactively identify ways to improve tech-enabled processes. Essential Attributes
- Dependable and self-motivated with a high level of attention to detail
- Excellent written and verbal communication skills.
- Ability to work independently and handle confidential matters appropriately.
- Organized, punctual, and responsive to deadlines.
- Team-oriented with a service-first mindset.
What We Offer:
- A meaningful role in shaping Memphis’ economic future
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and civic involvement
- A collaborative, mission-driven team environment
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- frequently required to sit, talk, and hear;
- occasionally required to walk.
- regularly uses hands and fingers to feel, handle, or operate objects, tools, or controls;
- constantly reaches with hands and arms;
- occasionally lifts and/or moves up to 30 pounds;
- regularly uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.
Please apply by completing the form below. Application will remain open until the position is filled.
Director, Strategic Initiatives – Workforce Development
Report To: Executive Director, Greater Memphis Local Workforce Development Board
Location: Memphis, Tennessee
FLSA Status: Exempt Position
About the Greater Memphis Chamber:
The Greater Memphis Chamber is the leading economic development organization for the Memphis region, committed to building a prosperous business climate and thriving community. Our mission is to drive growth, advocate for business, and celebrate the unique culture and energy of Memphis. We are seeking a dynamic and creative leader to lead strategic initiatives for the Greater Memphis Local Workforce Development Board.
Summary: The Director Strategic Initiatives is a cross-functional leader responsible for streamlining internal operations, enhancing system design, and supporting the Executive Director with high-priority initiatives. With a focus on continuous improvement and collaborative execution, this role drives results through technology, process refinement, project coordination, and partner alignment. The ideal candidate will bring a project management mindset, working knowledge of Lean or similar principles, and an ability to support clear, consistent messaging across the organization. This role is functionally programmatic, ensuring the workforce board staff operates effectively, communicates clearly, and meets its strategic goals.
Core Responsibilities
Program & System Improvement
- Lead cross-functional efforts to improve internal processes in alignment with WIOA requirements, local strategy, and the Executive Director’s vision.
- Apply Lean or continuous improvement principles to evaluate workflows, eliminate inefficiencies, and implement scalable, future-ready solutions.
- Develop standardized tools, templates, and SOPs to enhance program quality, compliance, and staff efficiency.
Strategic Project Management
- Coordinate and track high-priority initiatives on behalf of the Executive Director, ensuring timely follow-up, cross-functional collaboration, and measurable outcomes.
- Serve as a liaison between internal teams, providers, and partners to align projects with broader workforce goals.
- Monitor timelines and deliverables, proactively identifying barriers and surfacing actionable recommendations.
Partner & Provider Engagement
- Strengthen onboarding, training, communication, and performance feedback processes for external partners, providers, and contractors.
- Create clear guidance documents, shared expectations, and user-friendly tools that improve collaboration and reduce ambiguity.
Organizational Communications
- Support the development of internal and external messaging, talking points, branded materials, and system-wide resources (e.g., presentations, email templates, website content).
- Promote consistent language, tone, and visual identity across all communications.
- Translate complex technical or operational updates into digestible content that fosters clarity and buy-in.
Data & Insight-Driven Planning
- Leverage program and operational data to inform process improvements and assess performance outcomes.
- Contribute to the design of dashboards, progress tracking tools, and KPIs that support project execution and continuous improvement.
Qualifications
- Bachelor’s degree in Public Administration, Organizational Development, Communications, or a related field; Master’s degree preferred.
- 5+ years of experience in systems improvement, program operations, or project coordination preferably in a public or nonprofit setting.
- Familiarity with project management principles and tools; PMP or Lean Six Sigma certification not required but considered a plus. Understanding of Lean or continuous improvement methodologies and ability to apply them in a pragmatic, team-oriented way.
- Experience supporting internal communications, developing templates, or managing light design/branding elements is strongly preferred.
- Knowledge of workforce development systems or government-funded programs is a plus.
Key Competencies
Project Coordination | Multi-Stakeholder Alignment | Process Mapping & Continuous Improvement | Internal Messaging & Brand Consistency | Strategic Planning & Operational Execution | Digital Tools (e.g., Lucidchart, Canva, Google Workspace, Asana, Govenda) | Problem Solving & Results Orientation
What We Offer:
- A meaningful role in shaping Memphis’ economic future
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and civic involvement
- A collaborative, mission-driven team environment
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- frequently required to sit, talk, and hear;
- occasionally required to walk.
- regularly uses hands and fingers to feel, handle, or operate objects, tools, or controls;
- constantly reaches with hands and arms;
- occasionally lifts and/or moves up to 30 pounds;
- regularly uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.
Please apply by completing the form below. Application will remain open until the position is filled.