13 people dead. A 325 page investigation report. Called before both the House and Senate Subcommittees to testify; to explain. Explain the inability to address the ignition switch problem. A problem which persisted for more than 11 years. A problem where many had, but no one took, responsibility to fix the problem. Not a failure, but a history of failures. GM suffered the fate of a poor corporate culture. And they are not alone. Too many companies experience the same types of issues and breakdowns. Here are a few headlines about companies that have faced cultural problems:
[Read more…] about Changing Your Culture by Changing the Conversation